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Forum Posts

Launching Today: Visible+ Pro!

We have some exciting news for you today and no, this is not an April Fool’s Joke! Today we are launching a new plan on our service, Visible+ Pro. Keep reading for more information on the new plan, as well as updates to Visible+. What is changing wit...

New T-Mobile Gateway causing problems

Been a Visible user for years, never had any problems until now. We just upgraded our older T-Mobile Home Internet gateway device to a new model, and suddenly, when I answer a call on my Visible phone, the caller can hear me for a couple of seconds, ...

sebrame by Novice II
  • 194 Views
  • 0 replies
  • 0 kudos

No service after port in

Hello, I bought a visible sim card from Best buy to install on my brand new unlocked moto g stylus. I tried to activate the SIM card but it was only giving me the option for a esim. I got frustrated so I paid for service through the esim too. I succe...

Problems with support

I been a member since 2023. I switched to you guys under the basis of Unlimited data, no caps, and no throttling. Recently I started experiencing problems with both my service and support. When I initially signed up and switched, I asked a number of ...

mstinso by Novice
  • 1420 Views
  • 9 replies
  • 0 kudos

Need to update the contact number in my account

I signed up for a free trial of Visible and was assigned a temporary telephone number. I subsequently signed up for Visible service and ported in my permanent number from another carrier, which was successful, and doing so removed the temporary Visib...

Cant update my payment method Or pay may bill

Ive been trying to pay my bill for the past 2 days. The site and app can not process my request. Its been 2 days now and my service will soon be off. What can I do to fix this problem? I need my phone service for work..