how to I buy a replacement phone?

royxman
Novice

how to I buy a replacement phone? My phone died.

6 REPLIES 6

Moxie
Superuser Founder
Superuser Founder

Great place to start... https://www.visible.com/shop/smartphones

 

 

 

 

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Additional information needed? https://www.visible.com/help

Airwolf
Superuser Founder
Superuser Founder

If you buy a phone outside of visible, i believe you can just transfer the SIM card over, as long as it is an unlocked phone.  Be careful of purchasing from a different cellular provider on a deal, as they may lock the phone to their service for a certain amount of time.

 

I think if you have an esim you download the app via wifi then work on installing an esim, by following the instructions.  You may want to check with customer support though before going down this path.

 

By the way, sorry to hear your phone died, hope you had good backups, I know that can be frustrating and stressful.

 

 

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Note there would be a deductible if you file a claim.

phoneman2021
Superuser Founder
Superuser Founder

Do you have insurance?  if so you could file a claim under that.

CJ
Intermediate

Visible has a compatibility checker here if you decide to not buy your new phone directly from Visible

CJ
Intermediate

And a list of compatible phones here:

https://www.visible.com/help/compatible