I've been unable to log into my visible account for several months now because customer support appears to have mistyped my email address after an account change. When I click "I forgot my password" nothing is ever sent to me. I need to have the email address associated with my visible account switched to the correct email address but customer says its not possible and to "just get a new phone number and account". I do not want to do this. Is there someone I can talk to verify I am who I say or correct my email address?
Hey there! Thanks for posting! We're sorry to hear about this predicament, you're more than welcome to chat in via the live chat and/or social media on Twitter @VisibleCare or our Facebook page. We'll be glad to set up a call back for you so that you may speak to someone who may provide you the best resolution to the issue at hand. We hope this helps, have a great day! 🙂
I have chatted with support multiple times, and each time im told they cant help me, and to just get a new phone number. this is the wrong way to be handling customer support. I am still making payments thru autopay and I know my account is active & working, I just need someone to update my email address because the system appears broken and has been set to go to an account I do not have access to.