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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Resolved! How to contact chat for customer service?

How can we contact chat for customer service? This page saysNavigate to the Visible website.Select the chat icon – a speech bubble with 3 dots.However, there is no speech bubble or dots.https://www.visible.com/help/contact-us

bgswis by Novice II
  • 130 Views
  • 6 replies
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Haven’t received my trade in credit payment

I traded in my iPhone 11. It was accepted and approved for a $100 trade in credit. I have not yet received that payment. It has been 2 weeks since it was accepted. The trade in info page says that I should have received payment within 5 days of it be...

Trial help

I started my 15 day trial on the 19th but I just received an email saying it expires. Can you explain why?

build7 by Novice
  • 224 Views
  • 1 replies
  • 0 kudos

Account login/reset password link

So 2 months in a row I've had issues logging in to my account and when I click forgot password and enter my email I'm not receiving the text or the email to reset password all I want to do is get my account info and request a port out pin