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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

5 orders automatically cancelled

5 times I placed an order for a SIM package (porting my number and keeping my iPhone), got confirmation, and then had the order automatically cancelled within 2-6 hours with no indication why. Customer service was not able to help. Couldn’t say why t...

S23 to S24 Upgrade

Trying to upgrade my 50% paid Galaxy S23 with 256 MB phone to an S24. Only option available is 128GB I want 256. Payment option only gives me 36 months payment option I want 24. How to I get this resolved?

Resolved! Two lines of service

I am approved for enough for two new devices, but there isn’t an option to purchase multiple lines of service. How do I go about paying for multiple lines of service and devices but a singular billing? There seems to be no option on the site for such...

Need help with payment

I’m currently traveling in China, I can’t use the visible app or the official website. I did not set up auto pay before the trip. How should I make my payment? Thanks!