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Forum Posts

Launching Today: Visible+ Pro!

We have some exciting news for you today and no, this is not an April Fool’s Joke! Today we are launching a new plan on our service, Visible+ Pro. Keep reading for more information on the new plan, as well as updates to Visible+. What is changing wit...

iPhone upgrade offer/Loan not paid off: RESOLVED

I received the email offer in October 2024 below to upgrade my iPhone and pay off the loan with Affirm. The phone was sent back to Visible and my account shows it was accepted in good working order for a value of $520. But Affirm was never paid. Afte...

Cancelled order, still received phone.

I cancelled my order and was assured it was cancelled. Still received 2 phones instead of one. Dropped the phone from the cancelled order off to be picked up by UPS from a local business using a provided shipping label from Visible. Well, it appears ...

Resolved! Does actual "Customer Service" exist at Visible?

Serious question. using my own experience with Ticket #***** and the other basic customer service requests and questions I read in the forums. I have not heard ANYTHING from Visible on my issue (Visible's lack of an up-to-date address database) since...

Resolved! Visible Issyes with Valid Shipping Address

I am attempting to create a Visible account and complete the shipping and Service address for my account. I live in a new house (since 12/2024) and getting the address populated to the various servicdes and companies was a long process. The process a...