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So while getting ignored and timed out on my 2nd day now I called T-Mobile. They answered right away, while the price is a bit higher I was also able to speak to someone who had no problem setting up an account. So screw this chat BS and terrible ser...

What a load of crap, I have been trying to get chat help for almost 12 hours now. Your chat support SUCKS, I get to about 11 in line and it then it times out and I get the pleasure of starting the wait all over again. You knew a new phone was coming ...