What to do first?

[U-234]

my chat box disappeared. I was #43. My new phone from Visible is here and charged up. Emailed directions said to install visible app. Which phone? Old phone or new phone before the new sim is installed. I also want to port my number.

[Anonymous]

Install app on new phone. Make sure your new phone has all the updates. Here are the instructions.

https://www.visible.com/help/how-to-insert-sim-card

Porting your number instructions:

https://www.visible.com/help/how-do-i-transfer-port-my-number-to-visible