I contacted customer support to request a cybersecurity contact.
They said "we'd love to help you with your account account security"
After some back and forth it was determined that I should contact Verizon directly. Fine.
A few hours later I get an email:
"Your replacement SIM has been shipped"
What‽
From what I can tell, the cut rate outsourced customer service agent had to "resolve my request" and didn't know how so he just marked my SIM as needing replacement.
After contacting support again, and getting an actual callback it was explained that they "could not cancel the replacement SIM" and that I should "wait for the new SIM and then activate it"
8 hours after this interaction I have no cell service.
I have no idea if my phone number is getting nuked from orbit.
And I have to wait through a weekend and two business days without cell service.
This is the worst customer service I have ever interacted with. How "let me talk to someone about the security of your website" translate into "please replace my SIM card."
