Visible does not have any brick and mortar stores and customer service is only handled online, no phone number to call. To get a live agent after you open chat and it asks what the issue is from the list choose something else, when you get a box to type in type the work agent, it should ask you if you want to be connected to an assistant.
Another way to contact them is through their social media platforms by messaging them. You can do this on Facebook, Instagram or X/Twitter. FB or X is my preferred method, once you send them a private message they will send a link to a direct chat where there is no waiting in queue for an agent like there is on regular chat.
