The phone Samsung galaxy S10 that is connected to my TMobile account would not work here so I bought a new one from Samsung. Do I need to put the new phone on TMObile before I can transfer or port my number to use here? Or since number is on account will it transfer without having to do this? I will ask TMobile also right now as I get my account number and port or porting number.
if you coming into or leaving Visible and want to keep your phone number this process is called porting or transferring your number. I want to share my experience in porting in my number into Visible from another MVNO called RedPocket but it might be helpful from others. so then the key to make the transfer is this: I contacted RedPocket customer support and asked them why it was taking so long. they told me that they see the request but it wasn't processed for whatever reason and asked if I wanted to "Manually" approve it. I said yes, and this is how my porting happened. Of course you need to request the ACCOUNT and PIN from RedPocket or whatever carrier you have and provide it during the porting process.
I switched from T-mobile to Visible & the process to get my number transferred was pretty quick & easy. BUT after Visible successfully had my original number & I tried to get my phone connected to their network.. well that took a little longer. Maybe this might help you too.
After following every step like removing the old physical SIM card out of my phone, turning airplane mode on & off, restarting my phone, resetting the network (in my settings), etc. I still had the “SOS” on the top of my screen.. then I realized my new eSim, from Visible, still had the temporary phone number that they had provided me, linked to it. Contact a live agent through chat (on computer/tablet) & have them give you an entirely new eSim linked to the number you had already successfully transferred to them. Once they download & give you a new eSim, they’ll have you do one more step on your account (easier through app), you then restart your phone & now you should be good to go!
I have not had service since registering/porting my number. I received the Sim on the 12th and immediately followed the steps to switch providers to Visible.
Everything appeared to work (from registering) and porting however, my screen continues to display, NO SIM - emergency calls only. I trouble shooted Multiple times and opted to wait a day to ensure this wasn't a timing delay issue. My account with Visible shows i'm active and setup but the phone is NOT recognizing the SIM. I have another phone I used to test the SIM and it's showing same message.
I sent an email to Support at Visible dot com and was told it will take 7-10 business days for a response. I do not have a secondary phone so I'm at a loss. I see others stating their is a Live chat for customer service but didn't find that option (appreciate direction via link). This is super frustrating...as it's the 16th now and I haven't had service for four days.
I am having the exact same issues as you! This craziness has been going on since Dec 12, 2024! They sent a a physical SIM card and still no help!
I HAVE SPENT COUNTLESS HOURS ON THE PHONE WITH "SUPPORT" TO NO AVAIL!
Spent 4 hours on phone today, Visible having "system errors"! So, support said (@ 2:30 pm) I will call you back @ 4:30 pm. It is 11:01 pm & still haven't heard a thing from them! Visible has already taken $ out of my bank & got a notice my next bill will be January 11, 2025! I still have no service but they got their accounting system up and running right away! I too have no service on my phone and I was switching from Verizon, I would think this should have been really simple, right?
Frustrated!!!!!
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