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One of the main deals we have available is our Swap program. It’s a way to join Visible and get wireless service if different signs are telling you you can’t. Before we get into it, a few things to know about Swap: It’s only for Android devices that are unlocked (paid off) It only applies to new members who bring their number to Visible Are you still having trouble? Click here or chat into Care via our app or social.   What is the Swap program? It’s a way to trade in your old, incompatible device in exchange at no device cost. You just send us your old phone and then activate your new one within 14 days. What if I don’t activate in 14 days? You'll be charged the full price of the phone you chose and may also need to pay the tax on the value of your new phone. How do I send my device? You’ll get a package from us with a return label, shipping box, and an insert to safely pack your incompatible phone. And you do this AFTER you get the new one. Remember, this must still be done within 14 days of completing the order. Will I know when Visible receives my incompatible device? Yes! Members will get an email to confirm that their incompatible device was received. Will I know if I am denied for the Swap program? Members will receive an email if they miss the deadline to send in their incompatible device. Get started here:    
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