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Same thing happened to me. I was told I would get all the missing text messages but it's been over 6 hours and I have not seen any old test messages.

I went through the chat on their website. They sent me an email message once I got an agent to cofirm that it was me. Finding chat on their website is a pain. Go to Help at the top, Click on Help Center, scroll to the bottom and look for 'Still need ...

I also asked if they were going to issue a credit for not being able to use my service. The agent said they were not aware of anything yet.

I do have an iPhone 13 Pro Max. I'm not exactly what was done but once I told the agent on chat what was happening they said they knew what they needed to do.

I contacted Customer Service via chat this morning and the agent knew exactly what to do to get it fixed. I was in the queue for about 30 minutes and it took about 5 minutes for them to fix.