I manage multiple accounts for my family. Specifically, I pay the bills for them. Today, Visible forced me to enable MFA when I logged into the accounts to pay the bills. (Auto-pay is NOT an option that I'm willing to do). Now, when I log into my mom's account, her phone gets texted with the MFA code. Unfortunately, she lives in another state, and I'm not willing to call her every time I need to manage her account and ask for the MFA code (especially not if I'm doing things at 2AM!) I need to opt-out permanently from the MFA process or (preferably) set it up to use email or an alternate phone number. Neither option appears to be available. I spent almost and hour chatting with a Visible agent, explaining the situation. She said that it MFA could be disabled permanently, but it would require a new SIM (or eSIM). I'm skeptical that this exercise wouldn't just result in me being forced to re-enable MFA after I get the new SIMs. I said fine, we'll try it. Please send me new SIMs for the phones. She couldn't do that -- and I needed to login to each account and start the chat again with a new agent to get a new SIM for that account. (I was already logged into my account, BTW!) Bottom line: after wasting an hour of my time, my problem is not resolved, and I don't have much confidence that it will be. Visible: please allow accounts to opt-out of MFA, or have an alternative solution such as I outlined above. You will lose all my business if this is not an option quickly made available -- especially after forcing MFA on me without ever notifying me in advance that it was coming. I don't think my use-case is rare. Am I the only person who manages another person's Visible account (such as a spouses, child's and/or parent's account)? What about paying for a child's account who's away at college? Visible, the ball is in your court.
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