I am totally frustrated with trying to use the "upgraded SIM Card" that I ordered.
The whole process is plagued with dead ends and the chat sessions are like standing in line
for chow on an aircraft carrier.....a total waste of time!
I believe the only answer is to go back to a provider that actually answers the phone.
I hope others are not having the problems I have experienced today. I think my party of 4 will be looking to another carrier.
With the text and phone outages Visible has been experiencing the couple days there have been a lot of users affected by certain issues.
I saw this posted by another user and not sure if it will help in your situation but worth a shot:
Appears to be common problem. Another Community User provided the following, which I tried and it worked! 1) Turn Off Roaming; 2) Turn Off Bluetooth; 3) Make sure phone has latest update; 4) Turn ON Airplane Mode, wait at least 30 seconds, Turn OFF Airplane Mode. I followed these steps, status changed to VISIBLE but no bars. As I was waiting, received message “Phone Activated” and it is now working. Hope this helps others! Good Luck!