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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Texting not working for two days

I and two friends who are Visible subscribers cannot receive texts from ANYBODY, whether Visible customers or not. Still waiting for the issue to be fixed. This is frustrating and a black mark against Visible's reliability.

lrcbob by Novice II
  • 5 replies
  • 8 kudos


They reported the outage but no other updates, we are just left in the dark, I can't log into anything do to 2 step verification.

Text message outage

It is impossible for me to access my bank account as I am not receiving the text message verification on my Visible phone. I find this situation ridiculous. I am curious if Verizon customers are also facing the same problem. Restarting the phone as s...

Charged extra $100

My monthly service fee is $30 a month, which I paid on February 28th. Why was I charged an extra $100 on March 2nd? On my bank statement, the charge is listed as, "PRE VISIBLE LOC: LONE TREE CO".

My Texting Now Working

Contact an Agent on Chat, confirm your account Email, follow the Agents instructions. My wait time for an Agent was 70 minutes. However, my texting is now working. Thank you Agent Amy‌‌‌‌‌‌‌‌

MikeN by Novice III
  • 5 replies
  • 0 kudos