Existing customer additional line


I currently have an iphone 14 with an esim on the basic account. Trying to add an additional line, also using an esim. While using the website I try to add another line. I choose bring my own device, ios, previous service on Verizon. It tells me that the device is compatible. Then it gives me the choice of esim or sim. I choose esim and it continues to go to visible.com/eSIM/error and gets stuck. I have tried multiple browsers and have tried to enable pop ups, etc. I have tried to use the app as well. No luck. Any advice would be very appreciated. Thank you!


Not applicable

Are you using your same account you already have to try an order a second line? If so that will not work since Visible is only a single line per account. What you need to do is if you have another email address(or sign up for a different one with Hotmail or MSN) and use that to order a new eSIM that way. From what I have read the same form of payment can be used.