On 9/23/2024, I began an account with Visible Wireless, and I was charged on 10/4/2024 for 1
year of service at $275. I needed to port out the current number and port in an existing number
from another carrier. I contacted Visible support and they gave me the instructions to port out the
number. I followed their instructions, but when the port was complete on 10/22/2024, Visible
had closed my account. They never told me this would happen.
I opened a new account to port in the existing number, but when I contacted support again, they refused to either refund the remaining balance on my annual plan, or credit the new account with this amount. I elevated it to the highest levels, and they told me the only thing I could do was dispute the charge with my
bank. I paid for an annual plan, but was only allowed to use it for less the 1 month.
I have now filed a complaint with the BBB and with the TN State Attorney General's Office of Consumer Affairs, seeking a refund for the remaining 11 months of service, or $252.
It is difficult to believe that a business believes it is more worthwhile to steal $252 from a new customer than to keep that customer long-term.
