How to get a detailed billing statement

karenomassey
Novice II

Not impressed with Visible yet.  I can't even seem to get a detailed statement including all phone calls/texts...with a break down of charges?  How do you get that?

1 ACCEPTED SOLUTION

VisiblyPresent
Intermediate III

About the best you'll get with Visible is to login to your account and view your payment history for a breakdown of charges.

With regard to  calls and texts, you can request customer activity records at:

https://www.visible.com/legal/data-and-privacy-portal

Visible simply doesn't provide detailed monthly statements including both charges and activity like some other post-paid carriers (e.g. T-Mobile) -  despite the ease with which it could automatically be done and provide a PDF for download. Visible adheres to a barebones philosophy to keep costs low.

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2 REPLIES 2

VisiblyPresent
Intermediate III

About the best you'll get with Visible is to login to your account and view your payment history for a breakdown of charges.

With regard to  calls and texts, you can request customer activity records at:

https://www.visible.com/legal/data-and-privacy-portal

Visible simply doesn't provide detailed monthly statements including both charges and activity like some other post-paid carriers (e.g. T-Mobile) -  despite the ease with which it could automatically be done and provide a PDF for download. Visible adheres to a barebones philosophy to keep costs low.

Thank you for that info!  I'm liking Visible less and less with each passing day!