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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Server problem

Trying to pay my bill since yesterday keep getting message server error please try again in 30 minutes. Is their another way I can pay my bill?

Autopay fails, for three months in a row (so far)

When I signed up three months ago I set Autopay to use the virtual debit card I got for my trade-in phone. I set my usual debit card as a backup. However, this has now failed three months in a row. I get the somewhat-threatening text and email about ...

Papaya by Novice
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Need to cancel subscription overseas

This is driving me mad. I need to cancel my visible account since im never going to use it again(im not coming back to the US), but once i try to go to my account page, itll ask me for a 2-step verification that does not work overseas. Turns out, sin...