Is there a way to stop the orange pop-ups?

[dugiehowsa]

Is there a way to stop the orange pop-ups at the bottom of the app's home screen.  I don't need to see this message anymore about transferring my number.  I have hit the X to close the message, but this message continues to appear every time I logon to the app.

[frugalfamily · Accepted solution]

Hey @dugiehowsa, I've seen this happen with a few people before... I'd recommend you send a direct message to @VisibleCare on Twitter to have them sort you out. Of course there's always the option to use the chat on Visible.com or send them a message on Facebook Messenger... 

[devin37354]

I had that message for about 3 hours after activating but then it went away

[dugiehowsa]

I've had the message for over a week since activating my service with Visible.

I contacted Visible on Facebook Messenger, and they informed me that my account shows that the port was completed, however my account still says Port Pending.  At this time, they are having account specialist investigate.

[devin37354]

Sweet! Hopefully they find an answer! So I take it your service is working correctly? Have you tried this (I'm Android so if you don't have these options I apologize)

1.) Go into settings and apps

2.) Force quit the app

3.) Clear the cache and storage of the visible app

After this launch the app and see if the message is gone. It's always possible the app is just hung and everything on the account is OK

[frugalfamily]

Thanks for the update, @dugiehowsa - glad it's being looked at. 👍

[dugiehowsa]

The issue has been resolved.  The issue had to be worked by the frontline support team, the Porting Department and the Application Support team.