Maddening Experience for a Simple Phone Now Accidentally Destroyed

[viscomfl]

I have been on Visible website, exchanged info with chat folks and after 2 or 3 hours of maddness have no one that can help.

I broke my phone.  It does not work.  All login and future attempts to purchase a phone goes back to a code to my phone I BROKE.

If any community member knows how I can get a new phone (I'll gladly pay for) do let me know. 

No matter how much I try it the site software keeps coming back to me having to enter a code that is SENT TO MY DEAD PHONE?

Thanks to anyone that can help.  Phil

[DeanKevin64]

If buying a Samsung, iPhone or Pixel you can buy an unlocked straight from them and it should pass the checker. Not sure about Motorola if they will, in the past they wouldn't.

As for getting into your account, not sure why the customer services agents couldn't help. They should have sent you an email to the account address for verification and they can lift the 2FA for a 24 hour period I think it is.