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Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Resolved! Compatibility

Hello, how are you? Are Samsung Galaxy s25 (unlocked) phones compatible with Visible? Or can anyone confirm they have one and it works with Visible? I've been getting conflicting information online and from Visible, but since I don't have the IMEI ye...

Donnie by Novice
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Android Smartwatch

I signed up under the impression that I could add a "smart watch" to my plan but when I asked the chat bot to activate it it took me to a page that said visible only supports Apple Watch. I don't really care that this is a very deceptive practice but...

JayKay by Novice
  • 263 Views
  • 1 replies
  • 0 kudos

My MFA has not been active for months

I've been with Visible for over 1-year now, and my MFA got disabled a while after I was a member. I opened up a case 4 months ago, and still have no resolution. So right now, anybody who has my email and password, can just login without issue. I am a...

iPhone upgrade offer/Loan not paid off: RESOLVED

I received the email offer in October 2024 below to upgrade my iPhone and pay off the loan with Affirm. The phone was sent back to Visible and my account shows it was accepted in good working order for a value of $520. But Affirm was never paid. Afte...

Visble Not Unlocking the Iphone After 2 Month Poilcy

I purchased an iPhone from Visible last November. However last month, I encountered a screen issue. Visible instructed me to obtain a replacement from Apple, which I did and the issue was resolved. Currently, according to the unlock policy, my device...