01-06-2023 12:27 PM
I have placed an order for a phone 2 times with Visible. I am being told that the order has never been received. I do receive an order number from Visible and I also receive emails that pmt has been sent to Paypal. I have spent 4 hours trying to get to the bottom of this only to be told I have to place the order again. Is this a scam or what is going on? I need to hear from other folks out there, if this has happened to them. Thank you.
01-09-2023 07:15 PM
It's not a scam, it's just Visible's totally horse manure customer service.
I went through the same thing a few weeks ago. And while chatting, they kept having me order phones. At one point I had seven phones on order from 2 different banks and two different credit cards.
This went on for days... Daily chats, HOURS of screwing around.
Once things got to the mythical "technicians", and nothing happened for a few days, we solved the problem. Cancelled both phone accounts, got the port out codes, and got service elsewhere.
Visible is a little cheaper, and it's FINE as long as you NEVER need customer service to help with a problem. You're now seeing what happens when you DO need them...
01-25-2023 08:51 AM
Wow! Thanks for the info. I've been waiting for my order as well and cannot find any info on it. I'll give it a couple more days then cancel my payment. That's not good customer service and makes me wonder how long they will be in business.
Thank you!
Emmett