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Service is Down?
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10-21-2021 12:46 PM
Have no service. Is anyone else experiencing this? I cant even get in touch with customer service. Please help!
21 REPLIES 21
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10-21-2021 12:49 PM
My partner and I are seeing issues too. Difficulty connecting to the network and sending/receiving texts in Los Angeles at the moment.
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10-21-2021 12:51 PM
I can’t call my wife and she can’t call me (both on Visible). I can call others though. I’m in Florida.
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10-21-2021 12:54 PM
Having same problem in Boston. Internet but no cell service.
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10-21-2021 12:56 PM
Both wife and I cellular service is down, still connected to internet. Can't find anywhere the company has made a statement regarding outage.
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10-21-2021 12:56 PM
Visible runs on Verizon's network, so maybe that's the problem? I'm seeing a lot of outage reports for Verizon too.
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10-21-2021 12:57 PM
having the same problem in oklahoma!!
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10-21-2021 12:58 PM
Service is down in Los Angeles
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10-21-2021 12:58 PM
same here!!! very angry about this! the point is me and my wife both using visible and at home while no service for me and she is still having service(better than both of us out). Cannot contact to support team and no one help out .... VISIBLE fix this isssue!
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10-21-2021 01:01 PM
Service back on
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10-21-2021 01:06 PM
Service down in Richmond, VA
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10-21-2021 01:06 PM
No call for my phone in SF BA. Can't connect with customer service..
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10-21-2021 01:08 PM
Yup down here in RTP area of NC too. Strange that my work Verizon phone is not having any issues. So it must be a Visible thing.
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10-21-2021 01:08 PM
check out downdector.com to see how much of the country is also having problems with Visible. Can't reach customer service on Facebook, Twitter, Visible.com, Visible app, nothing.... Anyone have any info regarding this? How is Visible not tied into their own Community? Come on Visible, get with the program.... slackers....
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10-21-2021 01:15 PM
And we are back in business! At least for SMS messages!
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10-21-2021 01:16 PM
Same here, SMS messages can now be sent/received - some of the ones sent during the outage are still missing though.
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10-21-2021 01:18 PM
back in business here in Richmond, VA too
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10-21-2021 01:20 PM
Same here in Colorado. How is this even possible that network is down all over? I've been having constant issues recently, and it's hard to get a hold of customer service. Is this normal for visible? My first two months with them was fine but the moment we entered October, there' been chaos. From hacking, to network problems, to customer service not responding. I'm very disapointed and considering switching already.
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10-21-2021 01:24 PM
everything works except upload speed is super slow, 0.10 Mbps
Phone calls incoming and outgoing: YES
Text messages incoming and outgoing: YES
MMS messages incoming and outgoing: YES, but slow due to upload speed being so slow
Internet browsing: YES
Download Speed: YES, but at about 80% normal
Upload Speed: YES, but at about 5% normal
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10-21-2021 01:26 PM
Visible WiFi: YES
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10-21-2021 01:29 PM
turn airplane mode on/off or turn phone off and on if still having issues
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11-19-2022 04:26 PM
Service non existent for a few days. Our phones are working, but messaging is on and off and data is impossible to use. mid Willamette Valley, Oregon
