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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

USB Tethering asking for Network Security key

I have an A13 phone. I have connected the A13 to my laptop. My laptop sees the A13 phone. My problem is that it is prompting me for a "network security key". I have no idea what that would be for the A13 phone. I have wifi in the house and I can conn...

Order Interrupted - can't start again; Pending Trade-In

Started an order earlier today, website coughed, redid the order and got confirmation of the pending trade-in but no other order confirmation. Spent forever in chat. Somehow the order got placed and then cancelled (two credit card transactions). Was ...

Not Getting Incoming Texts

I've been having tons of issues the past few weeks with incoming text messages. I can send messages, but I don't get any incoming messages. Sometimes I don't realize this isn't working for over a day and end up getting tons of messages at once after ...

em by Novice
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Activation of daughter's previously used visible phone

My daughter visited us in Summer 2021 and opened a visible account for a hot spot for internet service. She left the phone with me when she went back home. I would like to activate the phone in my name now to use as a hot spot for an online class.