Unlocked iPhone 14 Pro incompatible with Visible network

tied
Novice

Hello,

I'm trying to setup a Visible account (moving from TMo postpaid) and have a unlocked iPhone 14 Pro.  When I check the device, both eSIM IMEI numbers read back as incompatible with Visible network now.  I don't think this should be the case, but not sure how to proceed.

 

Is it true that iPhone 14 Pro doesn't work with Visible?

3 REPLIES 3

Anonymous
Not applicable

You can find out if your iPhone is locked by going to Settings > General > About. If "No SIM restrictions" appears next to Carrier Lock, your iPhone is unlocked.

 

Since Visible uses Verizon, check if your device locked at  to https://www.verizon.com/sales/prepaid/byod/enterDeviceIMEI.html 

 

If it still says the phone locked, I suggest you contact TMO to release the lock.

Yes, Carrier Lock says "No SIM restrictions".  The link you posted says the device will work with Verizon.  I don't really understand why it's being rejected with the Visible checking system.

Sorry for the trouble, I just checked it again today and now the Visible device checker is working.  So I'm not sure what the ghost in the system was yesterday.