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Forum Posts

How are we doing!? 🤷‍♂️💡

VisiSquad, Transparency is key, so I wanted to start a thread and get some feedback from our members. Let me know what you think about the community and what you think we can do to make it better.  I am especially interested in the topics, discussio...


Come one come all a deal you can’t beat savings on the hot new phones bring your Verizon oh and at&t!!

Convert from physical sim to esim

i am looking to switch to visible. Was looking to buy iphone 13 pro. But looks like visible is shipping that out with physical sim instead. I need to have the visible activated on the esim instead as i am planning to use the phone out of the county. ...

Visible's Horrible Chat Board

Visible's Horrible Chat BoardEvery time I try to use this chat board, I end up pulling my hair out. If I put a number in the text, such as a phone's model number, it blocks me from posting because it says the number is a "Bad Word". If I try to corre...

Constant Data Throttling

dataAnyone else fed up with the constant data throttling? Here in the Tri-Cities area of NE Tennessee, speeds appear to be good at night, when I'm usually sleeping. But in the middle of the day, every day, the data is so slow that my phone is barely ...

Trading my phone for a new one

Hello I currently have an iphone 8 with visible. How do I trade it in and get the new iPhone 13 pro 1 T Blue. I see that you are selling the model I want but am I able to trade in my current phone. I am also making sure that I am not starting a new l...

How are we doing!? 🤷‍♂️💡

VisiSquad, Transparency is key, so I wanted to start a thread and get some feedback from our members. Let me know what you think about the community and what you think we can do to make it better.  I am especially interested in the topics, discussio...

What is the point of party pay?

Hi all. I'm trying to wrap my head around the concept of Party Pay. I understand how it works, I just don't understand why - 1. Anyone wouldn't join a large party rather than start their own and take the chance people they bring in wouldn't drop out ...

hwalisz by Novice
  • 4 replies
  • 2 kudos

eSIM transfer from iPhone 12 to iPhone 13

I was told by support that the eSIM for iPhone 13 is not working properly and that they are currently working on a fix for the problem. I'm wondering when is this problem going to be fixed and if they will let us know as soon as the problem is solved...

Voicemail working, but not visual. Google Pixel 5a

I have a Visible physical SIM in a made-for-Fi Pixel 5a. The only difference between it and the made-for-Verizon/Visible is that the V version supports mmWave 5g while the Fi version is sub-6 only.I have a Fi eSIM and was using it for voice/text and ...

Extreme disappointment with Virtual Reward Experience

One incentive to select Visible was the Virtual Card, right? Well when I tried mine, the code didnt work. So I tried to get a solution but the card company was hard to reach so out of frustration I set aside the issue for a few months. When I got bac...

sallyc by Novice
  • 3 replies
  • 1 kudos

iPhone 6 loses service

My iPhone 6 loses service when walking from one part of the house to another. In comparison, my iPhone XR Does not lose service when walking from one room to another in the house. The Xr Has software version 14.7.1. The iPhone 6 has version 12.5.4 wi...

Mg by Novice
  • 1 replies
  • 0 kudos

Stolen phone during delivery

Hey everyone, I was really hyped to join the visible community.. but just discovered that a stranger had signed for me and ran off with the iphone. I'm going to file a carrier claim with FedEx and a police report, but I'm having trouble finding where...


I signed up to trade my old phone in and port my number on 9/17. I received the acceptance emails and everything seemed fine. The next day, 9/18, I signed my wife up, bought a phone outright for her and got the acceptance emails. Shortly thereafter ,...


trying swap program it shows montly rate of 40.00 is there 25.00 rate i can get

kevin by Novice
  • 2 replies
  • 1 kudos

bug with opening new account

So I've spent my entire afternoon trying to get this resolved with the help desk. I'm pretty sure I know what the problem is but they aren't capable of either fixing it or letting the developers know to fix it. Problem: Have an existing phone number ...

Resolved! Dropped, failed and unable to unable to hear calls

I've been with Visible since January and I have experienced dropped and failed calls than ever before. Also, when making and receiving calls the caller or person I am calling cannot hear me. It is very frustrating to be on hold for 15 minutes or long...

Nxw by Novice II
  • 2 replies
  • 1 kudos

Speed comparison to T-Mobile

Here are some comparisons of data speeds between T-Mobile 5G and Visible 4G in my first week : Running speedtest.net in the browser of my Samsung Android cellphone: Visible: 8-35 megabytes-per-second download T-Mobile: one hundred to 150 megabytes-pe...

Incomplete Phone Compatibility - Samsung SM-G977U

Just moved to Visible today and brought along my Samsung SM-G977U. Prior to moving from Google Fi, I confirmed phone was compatible and 5G was available in my area. Sadly, now that I ported my number I no longer have 5G access. Visible support says t...

iPhone 13 Availability

Hello all. So the Apple September event will be happening next Tuesday on the 14th. Apple is likely to announce the iPhone 13 then with release dates and pre-order dates this month. I'm really looking forward to getting this phone. However, I'm wonde...

One Plus 8 and 5G

When will Visible support 5G on the Oneplus 8? I have the Verizon version 5G UW and it is supported on Verizon itself...why not on Visible?


Hi I just paid off my S twenty- one five g with Verizon. It is less than 6 months old. The compatibility list says it is compatible but when I entered the imei it says my phone doesn't work with us. Is there anyway this could be wrong or could it be ...