01-13-2022 11:25 AM
Hi everyone i am a power user and the internet company in my town has been out and will be for a few months at least.
I have always used a lot of data on my cell and at home by myself not counting kids and hot spot. I work from home and it uses a lot of data too.
I read on r/ ( I'm not sure its true ) about a guy that got suspended for going to 30TB.
I just want to know if i should be paying attention or not because i don't want to get banned .
Can you be banned for using 1.5TB?
01-14-2022 11:23 AM
Hi billyb. I would recommend contacting Visible customer support. I’ve only been a customer for a week, but whenever I’ve reached out to them, they have immediately resolved my issue or concern. To access the chat function for customer support, just click on the ? in the app and then select chat. Sorry to hear about the internet outage in your town, but hope that it gets repaired soon for you and your family!