Just awful customer service! It couldn’t be worse!

[TheSavvyQueen]

After upgrading to the Visible+ plan for $45 a month I dealt with chaos! Their employees are the most unhelpful customer service representatives I’ve dealt with. They are extremely useless!  When activating the new SIM I was shipped it took 3.5 hours and multiple conversations with their not so good live chat via the app to regain service! To make matters worse once I finally was able to get my wireless cellular service back and could receive text and call out I realized instead of the premium data I upgraded to I had no data! I spent another four hours dealing with their useless customer service agents via their app and finally I got my data back working.. then the next morning I realize I’m only able to make outgoing calls and everyone who tries to call me goes directly to voicemail and receives a greeting informing them that the voicemail has not been set up and they can’t leave a message. I’ll have you know the voicemail was set up and all my calls are going directly to voicemail and not allowing my callers to leave messages.

I spent half the next morning trying to get these people to understand the issue and to resolve it and neither one were accomplished. In the end I decided to port my number to Mint mobile wireless. 
I was promised callbacks and never received any contact with any manager. I was promise for over a day that someone would reach out to me and fix the issues. I personally feel this was all lies because it never happened. Now I have to wait for the upgrade charge to settle on my credit card to dispute the transaction. 
Visible wireless has some of the worst customer service I have ever dealt with in my entire existence! It seems they find the bottom of the barrel employees and don’t give them the tools are the training necessary to fix any issue. I found them to be argumentative and ignorant! They are dishonest and dismissive. 
I would advise anyone thinking about staying with this company or coming to this company to really consider the many other great options there are. There are many other Verizon resellers that you can actually call people on the phone when there’s an issue. Verizon just recently bought the company that ran Net 10 and TracFone, Straight Talk and Family Mobile just to name a few.. There’s also US mobile. Any of these companies are much better than Visible!

From my experience Visible is hit or miss. If you’re lucky and everything goes smooth it’s a very great fordable option. However the moment you have an issue, and you will, they are a nightmare to deal with! They will lie to you and they will assure you that they will fix everything but most likely they won’t! They seem to not have the talent or the training to resolve anything other than asking you to reset your phone and reset your network settings and to take your Sim card out and put it back in! That’s about all they’re gonna help you with. They may push you a little to start drinking or get high after dealing with them. 
it’s truly not worth the savings to have to deal with their BS! I truly feel this company engages in bait and switch because I definitely didn’t receive premium service and they couldn’t even get my service back to work in the way it was before I upgraded.

no one ever called me and after I poured it away they emailed me and alleged they called my other phone number which they didn’t. Good luck!

There is a high cost to this low cost phone service. That my friends is your personal time and your sanity when trying to get them to fix anything. In my opinion they’re not a decent honest company who looks out for the consumer. 

I will be filing a report with the attorney general as well as the FCC and the federal trade commission and I recommend anyone that has issues with this company to please contact your local Attorney General and complain so these people will be forced to be compliant and stop cheating people. They are aware of all of these problems and they are doing a little to nothing to fix them because they are prepaid and they’ve already gotten paid so they don’t care!

please don’t waste your time with the Better Business Bureau make your complaints heard!

[ElliottS]

Yes, I agree, customer technical service is a SERIOUS issue! My problem was that Visual Voicemail just suddenly disappeared from my phone. Wherever I search on the issue the answer is always the provider is in control of that feature. I have had probably five representatives make promises that they will get back to me and it never happens. I have a case number but that doesn't help. I have lost faith in this company and I'm looking for an alternative.

[phoneman2021]

I recommend Cricket.