May I ask HOW you got an actual person? I had same problem with my
Iphone -was trapped on chat for HOURS begging for a person on the phone.
Tech kept saying that was impossible unless she opened up a ticket and
they emailed me. BUT I had to have a SE...
This happened to me as well. I needed the wi-fi to set up but my phone
couldn't activate the e sim. I was on the support line for 90 minutes
the first time ...then 3 hrs the second time. The person promised
someone would contact me with in 4 hrs...ye...