Can I ask did you unpair and repair your watch after you receiving the
email and before you retry?? I met the exact same issue. I received the
email from tech support that the issue is resolved and asked me to try
again.. I did.. but the same issue s...
Did you reset your phone after you receiving the email? I met the exact
the same issue... the tech support sent me an email saying the issue is
solved and asked me to try again.... However, after re-try, the same
issue still persisted.