The physical SIM didn't help me. I've tried to reach them out again.
They said they will try to fix it and after a while sent me an email
saying the issue should be fixed but it wasn't. So disappointed.
I have the same issue. I bought iPhone 13 Pro Max a year ago (Nov 2021)
and was using Visible using SIM and it was working fine. A few weeks ago
I decided to switch Visible to eSIM. Since that day I no longer have
mobile internet nor I can send text ...
