Brother got a new phone, upgrading from an iPhone 7 (pSIM) to an iPhone
14 (eSIM) and since trying to upgrade both his network and phone, eSIM
has been refusing to activate. We started the process last Thursday, and
I’ve been talking with CS for hour...
Final Update:I am astonished by Visible’s awful communication and
hypocritical practices. Not even mad, just shocked and
disappointed.Every re-download attempt from Visible led to failure to
the point where I went to their live chat and asked if I co...
Update #2Still trying and failing to download an eSIM. However, I
finally got confirmation from the support team that it is not a hardware
issue on the iPhone and that it is a network issue on Visible’s part.
They finally sent a Step by Step e-mail d...
From what I’ve been experiencing, it does activate after you order it
and set it up (if you can set it up). Visible has been having issues
activating eSIM, and depending on the model of your phone it can take 30
minutes, a week, or a month to get ser...
Update: Been with support since 8 AM, tried to redownload the e-SIM
twice with no luck. Even factory reset the phone. They had to escalate
the case again… For the 5th time… Asked if there was a manager or higher
up I could speak to, they said there w...