Visible

I saw that Visible had a Chat where I could communicate with someone to start my service but cannot seem to locate it on their website. Can anyone tell me if this is truly available and how to access it? Thank you!

We are switching our two lines to Visible from Google Fi. We have been doing this via an e-sim and are wondering if you recommend continuing with an sim when we switch or to request physical sim? Also, we have our original sims reused with Verizon bu...