I would like to suggest a solution with initial account set up. Customer
support should have the ability to reset or delete an account at the
initial set up stage (buying a new phone, bring an old,checking phone
compatibility, ESIM/SIM ordering etc.....
I'm having the same issue with porting, except with Boost Mobile. I've
been waiting five days, 6 porting requests have been filed, and
escalated. I'm currently on my 7th attempt, but this time I provided the
Boost's SPID to Visible. Fingers are cross...