I would like to suggest a solution with initial account set up. Customer support should have the ability to reset or delete an account at the initial set up stage (buying a new phone, bring an old,checking phone compatibility, ESIM/SIM ordering etc...). I have 5 phones to set up and have already ran into an issue with one account not removing a SIM card order properly and not allowing for the option of ESIM set up. Starting over with a new email address isn't a solution, but rather a work around because customer service lacks the ability to rest/delete freshly created accounts. Additional, this solution reduces the amount of useless accounts that are taking up digital storage space.