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TWICE now I have had my chat session expire while talking to an agent because it took so long to get to an agent in the first place.

And now wait times are so long for chat support that my session (website) times out moments after I am able to start conversing with someone.

After sitting and waiting, my iPhone 14 Pro informed me that my eSIM could not be activated. I did try to convert from pSIM on my old phone to eSIM on the new phone so that was probably part of the issue. But now I'm stuck in line for Care via chat w...