Just letting you know that I wound up being in the same boat and
canceled my service, too. The lack of response from customer service or
at the very least some acknowledgment on the website showing this was a
known issue they were working on killed i...
After no response from CS or changes in my account, I finally canceled
my service and went to Mint Mobile. I had to leave for work and couldn’t
be without a phone. Fortunately the cancellation and number port-out
process were seamless. Hoping everyon...
After waiting overnight, still no response to the FB messages, nor any
changes waiting on the esim to transfer to the new phone. Is this
something I should register an FCC complaint with for lack of 911
+1 for someone who received a 14 today. App process seemed like it was
going to work well. From the new phone, plugged in the IMEI then input
the PIN from the text message received on the old phone. The network was
deauthenticated on the old phone wi...