Call drop/ Call failure at Visible

[upstate-SC]

Bare minimum of a cellular phone is to call, text.

Sometimes I (along with many Visible users) face call drops, call failure. I cannot find a pattern on when this call drops occur. I request Visible to look into this issue and fix this.

These happen even when connected to WiFi (using WiFi calling feature).

Please pass it to respective teams about frequent call drops. I never had a single call drop with my previous service provider. After coming to visible lots of call drops.

It is frustrating when you are speaking the call and hear beep, beep, beep and the screen displays call failed.

I know that calls over LTE is a digital data. So Visible allocates constant bare minimum bandwidth with Verizon that too for calls, text at least would solve the problem.

I dont know how the Visible architecture works. But please, please look into it. It may help a lot of Visible users.

[joshwatersdj]

Agree!  Terrible in St. Louis, MO. lately as well.  Visible, fix it or I'll go back to another Verizon service provider that works.

[phoneman2021]

I agree this is a real problem.  I hope it gets looked at However with the poor role out of the new plans I think they have more issues.  I've seen several people with problems.  Some even left Visible.Terible all  around.

[vicola1]

New to Visible with an iphone 14 pro, three days later, I cannot make any calls (call failed), cannot forward any calls, and cannot text android users.  I have tried all suggestions.  I was on hold with chat for 30 minutes, asked to be called, and was reassured by Madhuri someone would call within the hour.  I waited 90 minutes and no one called. HELP please!

[sia12655]

It is not just the calls. Personal hotspot locks up and drops connection frequently. So much for a network upgrade!

[phoneman2021]

I had this as recently as May 2024.  This is clearly a Visible issue and needs fixed.