Visible

I would like to strongly suggest that you become compatible with Apple Family Share.  I have a need to get an apple watch set up for my teenager.  I look forward to your response.  ... View more

One thing that stops me from subscribing to your service is the poor implemention of 2FA. I have been following threads in your forum and other forums where people have complained about not being able to get back into their accounts because the only way to receive this 2FA is through SMS. In the case that they lost their phone or there was some bug that prevented them from activating service, they are caught in a chicken-and-egg issue. Then, they have to contact customer service and go through a grueling process of having 2FA temporarily suspended so that they can work on getting the eSim reactivated.   So, the suggestion is to implement MFA, not just 2FA. Enable users to choose one or more of the following     1. Authenicator App     2. Yubiko keys     3. Email   Thanks. ... View more

Two days trying to activate and port a number and this issue is not getting resolved.  Keep reaching back out to Visible for updates because no updates are provided to me via phone, text or email.  Perhaps you could get people running customer support with more experience or at least more care for the people paying you each month ... View more

PLEASE let us activate Apple Watches outside our Visible billing date. If you miss it by one day, you have to try and patiently wait an entire month to try again. This is also not obvious at all. You just see that "Set up cellular" is grayed out in the Apple Watch IOS app for your watch. We are trying to pay Visible for service, so please let us and not get frustrated waiting. ... View more

I manage multiple accounts for my family.  Specifically, I pay the bills for them.  Today, Visible forced me to enable MFA when I logged into the accounts to pay the bills.  (Auto-pay is NOT an option that I'm willing to do).  Now, when I log into my mom's account, her phone gets texted with the MFA code.  Unfortunately, she lives in another state, and I'm not willing to call her every time I need to manage her account and ask for the MFA code (especially not if I'm doing things at 2AM!)   I need to opt-out permanently from the MFA process or (preferably) set it up to use email or an alternate phone number.  Neither option appears to be available.  I spent almost and hour chatting with a Visible agent, explaining the situation.  She said that it MFA could be disabled permanently, but it would require a new SIM (or eSIM).  I'm skeptical that this exercise wouldn't just result in me being forced to re-enable MFA after I get the new SIMs.   I said fine, we'll try it.  Please send me new SIMs for the phones.  She couldn't do that -- and I needed to login to each account and start the chat again with a new agent to get a new SIM for that account.  (I was already logged into my account, BTW!)  Bottom line: after wasting an hour of my time, my problem is not resolved, and I don't have much confidence that it will be. Visible: please allow accounts to opt-out of MFA, or have an alternative solution such as I outlined above.  You will lose all my business if this is not an option quickly made available -- especially after forcing MFA on me without ever notifying me in advance that it was coming.   I don't think my use-case is rare.  Am I the only person who manages another person's Visible account (such as a spouses, child's and/or parent's account)?  What about paying for a child's account who's away at college?    Visible, the ball is in your court. ... View more

Visible is a digital service provider. So customers should have seamless support. Right now there is a huge wait time to get support on chat.   Can you build a ticketing platform as such in which users can asynchronously type in their concern and the chat reps can respond, instead of starring at the screen and making sure it doesn't time out?       ... View more