Here is what I tried that seems to be working as of 9/30/2022:
1. Sign in to your computer (not the phone app)
2. Click on the chat icon in the lower right of the screen
3. Fill in the information under "Chat with us"
4. Click on the blue button to start chat
5. Wait for the screen with the three bouncing dots
6. (this is important) If you get a message saying you are 50 or under in line just wait for about 10 minutes
Once you get to zero you can start chatting with a live human
or
7. If you don't get the message "You are xx in line" set a timer for 30 minutes
8. Go about other business on your computer.
9. Check back after the timer goes off
10. If you still dont have the message "you are xx in line" go to step 7
11. If you do have the message, wait until you are 0 in line
Note: If you waited too long and a live human comes on the screen don't panic. They will wait a while for you while they chat with other customers on their own screen. If that doesn't work start over at step 1.
That's it!
