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Forum Posts

Chat Wait Times Are Ridiculous

I can understand that chat support being an acceptable communication method, but the wait times need to be at most 20 minutes. It's often so long that they don't even give you a queue count number. I believe that means well over an hour! With the pri...

Anon by Novice III
  • 5919 Views
  • 18 replies
  • 6 kudos

Website Login Expires During Chat Wait

If you've logged in and started a chat session, the website shouldn't expire your sign in. After waiting over an hour, I lost my place in the chat queue. After you sign back in, it should rejoin the chat queue automatically in the same place.

Anon by Novice III
  • 922 Views
  • 1 replies
  • 1 kudos

Service while in another country.

Hello. I have learned from the forum that international calling is available from the United States, but is calling available while in another country? Just trying to find the best way to make sure my family knows I am OK while I am in Europe.

Upgrading to iPhone 14 and New Visible Basic Plan ($30/mo)

I am currently on the legacy Unlimited plan with an iPhone 7 Plus and pay $25/mo with Party Pay. I am thinking about upgrading to iPhone 14 and jumping on the new $30/mo basic plan. What steps should I follow, once I receive the iPhone 14?I tried Cha...

marciano by Intermediate
  • 8936 Views
  • 9 replies
  • 4 kudos

Party Plan

Does the Party plan include international calling or texting? Is the party plan the same as visible basic or visible+?

bawi by Novice
  • 918 Views
  • 1 replies
  • 0 kudos

extremely slow data and several dropped calls

I switched to Visible a few months ago. We live in a fairly big city. We have almost slow datano data.slow data Speedtest does not even register any speed. Even to get to speedtest site, I have to use wireless connection, turn wifi off and then test ...

mr00us by Novice
  • 946 Views
  • 1 replies
  • 1 kudos