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Payment not being acknowledged.

smgrinus
Novice III

I paid my bill due July 3 on the 28th of this month and it shows on my debit as being deducted but the Visible app is not indicating that I have paid. Anyone else run into this problem? I've not seen Visible take two days to process a payment.

1 ACCEPTED SOLUTION

devin37354
Intermediate III

I'd reach out to chat just to be safe.  I've read stories of this happening and service being shut off.  The good news is, you paid early so can get it corrected before that happens.

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2 REPLIES 2

devin37354
Intermediate III

I'd reach out to chat just to be safe.  I've read stories of this happening and service being shut off.  The good news is, you paid early so can get it corrected before that happens.

View solution in original post

smgrinus
Novice III

I spoke to chat support and got it resolved in a few minutes. The experience was good.