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Billing

Upon Visible now charging all customers $25 mo. for Basic, my account still shows my plan at the previous rate of $30 mo. I pointed this out to both a chat help person and a company relations officer. I was given a $5 discount for Nov. 2023 after com...

Payoff of Existing Device Transfer

When I ported my number over from Verizon Wireless, I brought my own phone, and there was a balance owed that now appears to be due in full. So, I brought my own phone to the party but apparently that didn't include the balance owed ... is this corre...

Upgrade and downgrade question

I am currently on the monthly regular visible plan for $25. If I decide to upgrade to visible Plus for $35 a month and then decide for whatever reason I do not like it and go back to the regular visible plan, will I be still paying $25 a month? I hav...

JSinbad by Novice II
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Resolved! Autopay

Has anyone else noticed a recent change to autopay? Got an earlier than expected notification via email of autopay. Previously it hit on the billing due date and the latest one hit the night before the due date. Looking at the billing payments page, ...

Over charged again.

So it has been 8 months since I canceled I protection plan back in August of last year. And now still 8 months later visible continues to charge me for this plan. Every month I have to wait in line talk to customer service just for them to tell me I ...

billing

If I am bring over 4 phones, how does that work. Do I need to set up 4 separate accounts?