03-01-2023 11:14 AM
Got the new SIM card with the change in the Visible service, and now I cannot connect to the network. I think the SIM card is BAD, I've powered off and on my phone at least ten times.
I never had this problem with my prior SIM card.
03-01-2023 01:21 PM
Having same issue with my wife’s phone and new upgraded sim. Waiting to chat to live person…i hope
03-01-2023 01:24 PM
Having same issue with my wife’s phone. Installed new upgraded sim and now only get SOS Only. Waiting on chat to “talk” with human…i hope
03-01-2023 02:05 PM
Appears to be common problem. Another Community User provided the following, which I tried and it worked! 1) Turn Off Roaming; 2) Turn Off Bluetooth; 3) Make sure phone has latest update; 4) Turn ON Airplane Mode, wait at least 30 seconds, Turn OFF Airplane Mode. I followed these steps, status changed to VISIBLE but no bars. As I was waiting, received message “Phone Activated” and it is now working. Hope this helps others! Good Luck!
03-01-2023 03:40 PM
Experiencing the EXACT same thing here today. Still waiting in the chat queue.