SOS Only with new SIM card

wrkutah
Novice

Got the new SIM card with the change in the Visible service, and now I cannot connect to the network. I think the SIM card is BAD, I've powered off and on my phone at least ten times.

 

I never had this problem with my prior SIM card. 

4 REPLIES 4

MGrant
Novice II

Having same issue with my wife’s phone and new upgraded sim. Waiting to chat to live person…i hope 

MGrant
Novice II

Having same issue with my wife’s phone.  Installed new upgraded sim and now only get SOS Only.  Waiting on chat to “talk” with human…i hope

MGrant
Novice II

Appears to be common problem.  Another Community User provided the following, which I tried and it worked!  1) Turn Off Roaming; 2) Turn Off Bluetooth; 3) Make sure phone has latest update; 4) Turn ON Airplane Mode, wait at least 30 seconds, Turn OFF Airplane Mode.  I followed these steps, status changed to VISIBLE but no bars.  As I was waiting, received message “Phone Activated” and it is now working.  Hope this helps others!  Good Luck!

ashliero23
Novice II

Experiencing the EXACT same thing here today. Still waiting in the chat queue.