05-24-2021 03:52 PM
How does Visible protect its customers against sim card swap fraud?
For those that don't know what this is:
05-24-2021 08:11 PM
Your pin is random and created only for the port out. It only last 7 days and must be requested in the app by the user
05-24-2021 09:00 PM
What if I'm not porting out. What if someone else calls in and says "I lost my phone and bought a new one, here's the new sim"? What does customer service do to vet this and protect your phone number from getting stolen? Lots of your accounts are secured (I hope) by 2 factor authentication these days, so if they get your phone, they've got access to all your other accounts.
05-26-2021 04:49 PM
Sorry for the late response. It is secure by two factor in a sense. The customer service rep sends an acknowledgement email to you that you must confirm for any support over chat and email
05-26-2021 04:50 PM
But if they stole your phone or have it, that is different I guess. They likely have access to your email