Account login

[Sugar76]

My phone is broken when I try to login to my visible account on another device it sends a code via smsbugi cant get it because the screen is totally busted. How can I log in 

[Anonymous]

You will need to get a hold of customer service by chat, Facebook messenger or Twitter DM and have them temporarily disable your 2FA.

[Sugar76]

I have several times all they do is send a link that takes me to the log in page that sends an SMS that I can't read because the screen is broken on my visible device. What is another way to get help? 

[Anonymous]

Your only options for customer service is what I already posted. The link they send you is for verification it shouldn't be a link for the sign on page. 

You can try messaging them on Reddit, https://www.reddit.com/user/VisibleCareSupport/ click this link, on the right side it says more options, send them a message. Otherwise chat, FB or Twitter are the only ways to get help. When in chat make sure and type agent so you aren't chatting with the robot.

[Jonathan]

Contact support on any of the major social media sites. They will disable 2FA and then you should be able to get everything back working again.

[Sugar76]

I have several times all they do is send a link that takes me to the log in page that sends an SMS that I can't read because the screen is broken on my visible device. What is another way to get help?