Need help?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Account broken for weeks, tech support unable to fix

My account has been broken for almost two months. I'm in my fourth escalation, second case number. My account has reverted to 18 months ago: prior device I bought via Affirm, paid off and sold off in February but now Visible, despite confirming with ...

Keep existing plan but upgrade device

Hi! I'm an existing customer on the $25/month plan (which works fine for me). I'm interested in using the Trade-In Program to upgrade my phone. Can I remain on my plan, or do I have to change to $30 or $45 a month plan?

hornet by Novice
  • 781 Views
  • 1 replies
  • 0 kudos